Frequently Asked Questions
Everything you need to know about your Pilestone shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that return shipping labels are provided for defective items only.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my shipment in real-time?
Yes, once your order has been processed and shipped, you will receive an email containing a tracking number and a link to monitor its progress.
Do you offer international shipping?
Yes, Pilestone ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your destination.